Can I buy from more than one seller?
Yes. Add items from different vendors to one bag and pay in one checkout. Each vendor receives its own fulfilment details and may ship separately.
How are shipping charges calculated?
The vendor sets a per-unit shipping charge for each product. You can see it on the listing and review the full total before paying. Products marked with free shipping add no shipping charge.
Where can I track my order?
Open My Orders after signing in, or use your guest order email link. When the vendor adds dispatch information, you can see the carrier, tracking reference and fulfilment status there.
My payment was debited but the order is not confirmed. What should I do?
Check My Orders before paying again. Some payments need additional verification. Keep the payment reference and contact The Naari Club if the order remains unresolved.
How do I request a return?
Contact The Naari Club with the order number, the item involved and the reason for the request. For damaged or incorrect items, include photographs. Wait for return instructions before sending anything back.
How do I become a seller?
Choose Sell on The Naari Club, complete your business information, upload the required verification documents and add settlement details. Your application is reviewed before you can submit products. Payment-account activation is also required before your store can receive payments.
Why is my new product not visible?
New and edited products go through approval. Your vendor profile also needs to be approved. Check My Products for the status and any review feedback.
Can I change my business or bank details?
Yes. Use Profile Settings in your vendor workspace. Changes are submitted for review, and new purchases from your store pause until the required checks are complete.
Have a question about this page?
Contact The Naari Club