Before payment
You can change quantities or remove items from your bag before paying. If you close checkout without completing payment, check your order history and payment account before starting a new attempt.
After payment
Contact The Naari Club promptly with your order number and the items you want to cancel. Cancellation is reviewed with the seller and depends on fulfilment progress. A request is not confirmed until you receive a response; dispatched or customised items may require a different resolution.
Orders involving several vendors
Specify the product and seller in your request. Cancelling an item from one vendor does not automatically cancel the other portions of your order.
Cancelled payments and refunds
Where a paid cancellation is accepted, any refund is processed through the original payment provider. See Returns & Refunds for the review process. If money was debited but your order does not show as confirmed, share the payment reference with support before paying again.
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